Cyber Classroom CD-ROM issues

Issue: Defective CD's

Products Possibly Affected:

• Java Multimedia Cyber Classroom, 4th Edition, Deitel & Associates, ISBN: 013064935X.
• Internet & World Wide Web Multimedia Cyber Classroom, 2nd Edition, Deitel & Associates, ISBN: 013089598.

Symptoms:

• After successfully installing the Cyber Classroom from CD#1, CD#2 is inserted into the same CD-ROM drive and the drive attempts to read the CD unsuccessfully.
• Drive noises can be heard, but the system seems frozen.
• The Cyber Classroom does not launch.

Resolution 1—Clean CD#2/ [NOTE: This assumes a successful installation from CD#1.

• Clean CD#2 thoroughly with a dry cloth, wipe from the inside out.
• Re-insert CD#2 into the CD-ROM drive.
• Launch the Cyber Classroom by selecting it from Start>Programs>PTG Interactive.
• If this does not work proceed to Resolution 2.

Resolution 2—You can try copying all of the data files from CD#2 to your hard drive and running it from there: [NOTE: This assumes a successful installation from CD#1, and requires a minimum of 600MB free disk space.]

• Insert CD#2 into your CD-ROM drive.
• Open Windows Explorer and click on your CD-ROM drive.
• Drag and drop the CD-ROM root level folder (it will have a numeric name like the following: 6493a9) into the root level of your local hard drive. (example: C:\) NOTE: This will take several minutes depending on your processor speed. As a benchmark: A 500 mHz Pentium III processor should complete this task in under 20 minutes.
• Remove CD#2 from your CD-ROM drive.
• Open Windows Explorer and navigate to local drive\Program Files\PTG Interactive\htdocs\title code\start.htm [Example: c:\Program Files\PTG Interactive\htdocs\6493a9\start.htm.]
• Open start.htm with Notepad or any text editor.
• The following is a sample of the code that should appear:

• In the two lines colored red above, change "D:" to be the letter of local hard drive. (For Example: "c") .
• Launch the Cyber Classroom normally by selecting it from Start>Programs>PTG Interactive.
• If the product does not launch or an error message was displayed while copying the CD, please proceed to Resolution 3.

Resolution 3—Contact Disk Exchange for a replacement CD.

Please e-mail the Prentice Hall Disk Exchange, to arrange for a replacement CD to be mailed to you.

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